Contact Us & Return

Problems? Suggestions? We'd love to hear from you! Complete the Contact Information form below and we will contact you as soon as possible. Be sure to tell us if you prefer to be contacted by e-mail or telephone.

Return policy:

GUARANTEE

Your satisfaction is guaranteed. We take great pride in the quality of LEGO® and Bandai.com © products and the service we provide. If for any reason you are not entirely satisfied with your order, please contact us at service@brickunited.com.

All returns must be made within 30 days of receipt of your order and must be accompanied by a Return Authorization number: To obtain a Return Authorization number, please email us at service@brickunited.com. All emails will be respond within 24 hours. Returns of orders that do not include a Return Authorization Number mayb be subject to additional processing time and delay in crediting your account. For a full refund, simply return your unopened LEGO® set with your original packing slip. Shipping and handling are non-refundable. Returns of opened LEGO® sets will be subject to a restocking fees depending on the circumstances. All refunds are made to the original payment method. For orders purchased by check or money order, a refund of check will be made payable to the "Sold TO" name. We recommend using a shipping method that can be tracked and insured for your protection.  If you have problem with your order, and need to speak to us through telephone, please contact us 410-459-9148

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